Former airline, business travel columnist stuck in Southwest Airlines chaos


It was a little after 4 p.m. Monday, and I had been at Pittsburgh International Airport for more than 12 hours. I was praying my 5 p.m. Southwest Airlines flight to Baltimore-Washington International Marshall Airport was going to take off. And so far, so good.

But around 4:30 p.m., I saw on the terminal that the flight was delayed until 5:30 p.m. Minutes later, I saw that the flight was delayed until 6 p.m. Still, thinking optimistically, a delay is not a denial, and Southwest would have alerted me via email, text or its website