2020 was a bad year for the buffet, and hotel guests miss their breakfast.
According to the J.D. Power 2021 North America Hotel Guest Satisfaction Index, guests were dissatisfied with the reduced variety and quality of breakfasts across most hotel categories — if breakfast was offered at all. J.D. Power said 36% of hotels eliminated buffet-style serving.
“It is clear that guests expect breakfast service to resume, especially in limited-service hotels that usually provide complimentary hot breakfast,” said Andrea Stokes, hospitality practice lead at J.D. Power.
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Besides breakfast, smart TVs are another must-have for hotel guests. J.D.