What do hotel star ratings mean? Here’s a breakdown

Ever notice that a single hotel can be rated three, four and even five stars?

That’s the case with Singapore’s iconic Marina Bay Sands, which is rated five stars on Booking.com, four stars on Forbes Travel Guide and three stars on Frommer’s.

This is because star ratings are “not regulated in a consistent way across the industry,” said Yngvar Stray, the general manager of Capella Singapore.

Booking.com said its stars are designated by the hotels themselves. Forbes Travel Guide, however, uses professional, anonymous inspectors who access “900 objective stands,” according to its website. And to add to the confusion, Frommer’s