A Georgia traveler has shared a hotel owner’s shocking reaction to their negative review, sparking broad backlash against the establishment.
The U.S. hotel industry is still years away from fully recovering after the blows it suffered during the COVID-19 pandemic. During a two-year period, hotels across the nation lost a collective $111.8 billion in room revenue, according to the American Hotel and Lodging Association (AHLA). AHLA has projected that hotels will continue to struggle with staffing shortages and inflationary pressure in the coming years.
Newsweek has covered a range of hotel crises that went viral this year, including a staff