Fake airfares, phony customer service agents are costing travelers

BALTIMORE — As travel picks up this holiday season, so are scams. Many of these schemes involve fake airfare deals, vacation packages, or phony customer service agents.

Dr. Jayaprakash Gosalakkal planned to travel overseas, then received a notification that his itinerary had changed.

“So we thought we should call Delta. We went to Google and looked up the name,” said Gosalakkal. “Called these guys and they said they’re agents with Delta and because Delta is very busy now, they subcontracted some of their work to other agencies.”

He knew airlines were backed up and bought the story. He then explained