Business travel managers say NDC promise not delivered

Business Travel Association members report they are “frustrated” with a “lack of progress” from airlines with New Distribution Capability initiatives, according to a five-year report on NDC released by the U.K.-based association.

The association, which includes travel management company membership accounting for more than 90% of U.K. managed business travel spending, says that TMCs and business travelers have been “consistently penalized” by NDC, such as with surcharges on NDC content booked through global distribution systems, “with promises unfulfilled by airlines” even with “heavy financial and technological investment from TMCs.”

The report also bemoaned slow adoption from airlines, with only about