Woman Goes Viral After Reporting She Was ‘Scammed’ In A Resort In Jamaica

“Thank you for the opportunity to respond and correct the story Mrs. Robinson shared via TikTok, as she had already received a refund at the time of her posting. Customer service is the foundation of our resort experience, and we will always act in the best interest of our guests.

Following please find a timeline of the events:

– Mrs. Robinson and her partner, Mr. Lee stayed at Sandals Montego Bay in December 2021. While already on resort, instead of contacting the spa, Mr. Lee booked two couples massage treatments through our online portal on his credit card, totaling $680