Hotels report being understaffed amid ‘revenge travel’ phase of pandemic

After laying off or furloughing tens of thousands of employees during the height of the pandemic, the hospitality industry is struggling to find staff during the peak summer travel season.

A recent survey of 500 hoteliers by the American Hotel & Lodging Association (AHLA) found that 97% of its members reported being understaffed with 49% classifying themselves as severely understaffed.

The anticipated surge in “revenge travel” for the summer has created a challenge for the industry that has lost workers to other industries. Some hotel operators in the survey reported hiring about 23 new employees per property, but they’re